Quality Management System ISO 9001

ISO 9001:2015 is one of the most well-known standards in the world. ISO 9001 quality management certificate confirms that the company has developed quality measurement criteria, has identified all possible risks and is constantly working on quality improvement.

The benefits of introduction of ISO 9001:2015 in the company

  • The company systematises its operations,
  • Business risks are identified and worked on,
  • Quality objectives are set and performed,
  • Customer satisfaction is assessed and work on improvements is carried out,
  • The company increases its competitiveness.

Quality management principles of ISO 9001:2015

Seven quality Management principles (QMPs). ISO 9000, ISO 9001 and other ISO-related quality management standards are based on these seven principles.

One explanation for the “principle” is that it is a basic faith, theory or law that has important implications for how something is done. “Quality management principles” means fundamental principles, norms, rules and values that are accepted as true and can be used as a basis for quality management.

Quality management principles can be used as a basis for improving the performance of the organisation. International ISO/TC 176 experts developed and update these principles and are responsible for developing, improving and maintaining ISO quality management standards.

Quality management principles ISO 9001:2015

  • QMP 1, ISO 9001:2015 - Customer orientation

    The main task of quality management is to meet customer demands and try to exceed customer expectations.

  • QMP 2, ISO 9001:2015 – Management

    Leaders at all levels of the company strengthen the unity and direction of goals and create conditions where people are involved in achieving the organization's quality goals.

  • QMP 3, ISO 9001:2015 – Engagement

    Competent, empowered and engaged people at all levels of the organization play an essential role in increasing the organization's ability to create and deliver value.

  • QMP 4, ISO 9001:2015 – Processual approach

    Independent and predictable results are achieved more effectively when activities are understood and guided as interconnected processes that act as a coherent system

  • QMP 5, ISO 9001:2015 – Perfection

    Successful companies focus on improvements.

  • QMP 6, ISO 9001:2015 – Evidence-based decision-making

    Decision-making based on research, evaluation of data and information is more likely to achieve the desired results.

  • QMP 7, ISO 9001:2015 – Relationship management

    For sustained success, the organization must maintain good relationships with persons of interest, such as suppliers.

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